Updated March 27, 2020 4:40pm
A Letter from Indra Winquest
Interim District General Manager
Dear Incline & Crystal Bay Community Members –
First, on behalf of IVGID, I want to thank the community for your understanding, cooperation, and support as we realize this has been a very anxious and challenging time. It certainly has been for the IVGID team as well. We miss all of interactions with the community at our venues just as much as all of you miss the slopes at DP, the daily workout, basketball game, swim at the recreation center, and all of our community services and programs.
I understand, support and urge that people need to get fresh air and spend a little time outside, within reason, during this difficult time.
Unfortunately, this past couple weeks, large amounts of people are still gathering at all Incline parks and beaches. This is concerning to me. Our community is way too valuable to continue this risky behavior. The sooner everyone understands this, the sooner we get back to normal life. This being said, we do understand some of these folks are visitors.
We want to allow some level of access to our parks and beaches, however we cannot keep these facilities as accessible if some of this irresponsible behavior continues. Please enjoy some fresh air and go run around the park with your family, stroll through the beach etc…but practice social/physical distancing and although tempting, do not gather in groups. IVGID does not have the fiscal resources currently to staff the outdoor venues any more than we currently have, nor do we want to risk the health and safety of our staff.
Dogs are part of life in a big way here in the community, and Village Green has been a busy place so please use the parks responsibly. As a reminder, dogs are only allowed at Ski Beach until April 15th. It’s important that folks understand this and do not bring dogs to Incline or Burnt Cedar.
IVGID will be working closely with the Washoe County Sheriff’s Department to ensure that behavior is being monitored and both the federal and state orders are being followed. It’s important that we do not burden our safety agencies as they have an extreme amount of challenges that they are already facing.
Lastly, it’s important to understand that this is not the right time to be inviting guests from outside of the community to join you at the venues. During this time, the outdoor venues should only be for use by our residents. Our community does not have the support resources and facilities to manage an outbreak of COVID-19. IVGID continues to support the mission of Stay Home & Stay Healthy!!
In order to protect the wellbeing of our community and in compliance with state and federal directives, the following actions are effective immediately at our beaches and parks:
• Beach access is restricted to IVGID Picture Pass Holders only
• Incline and Burnt Cedar Beaches parking lots are closed
• Walk-in access only for all beaches
• Ski Beach remains dog friendly until April 15
• Dogs are not allowed on Incline or Burnt Cedar Beach
• Maintain social/physical distancing of 6 feet
• No gatherings of 10 people or more (Nevada Declaration Emergency, directive 007)
We are truly dedicated to the overall health & safety of the community. We also feel it’s important that everyone stays healthy both body and mind! IVGID is committed to providing safe and responsible opportunities to recreate outdoors within the parameters ordered by both federal and state levels.
We are respectfully, but firmly asking for your compliance and cooperation, otherwise, we will have no choice but to close all outdoor venues until
Interim District General Manager
#Stay Home! Stay Healthy!
Updated- Monday, March 22, 2020 2:30pm
Incline Village GID asks visitors to stay home, stay healthy
Incline Village, Nev. (March 23, 2020) -- The Incline Village General Improvement District (IVGID) is asking anyone who is considering visiting the Incline Village or Crystal Bay area to reschedule their visit. As a small and remote mountain-lake community, the healthcare, support services, and facilities lack the capacity and resources to handle an outbreak of COVID-19.
“Our visitors are an important part of our community, but sadly, to protect our community and prevent a medical crisis, we’re respectfully asking travelers to please visit when this pandemic is over,” said Indra Winquest, Interim General Manager.
IVGID has taken several actions, such as temporarily closing its community services facilities, ending the ski season early at Diamond Peak Ski Resort, and allowing a limited amount of critically-identified staff to transition to home-officing. These actions support efforts to decrease the opportunity for COVID-19 transmission.
“We want visitors to know that they can help our community by temporarily staying away,” Winquest said. “The natural beauty and serenity of the Lake Tahoe Basin will be here to welcome you back again. Be hopeful, stay home, and stay healthy.”
IVGID will continue to share updates as the situation evolves on its social media pages and here on our website
(Updated March 22, 2020 - 7:30pm)
A message from Incline Village Parks & Recreation:
Stay Home! Stay Healthy! We understand and support that people need to get fresh air and spend a little time outside, within reason, during this difficult time. Unfortunately, there has been large amounts of people gathering at Incline beaches, which is concerning.
As a reminder, dogs are not allowed at Incline and Burnt Cedar Beaches.
Please practice safe and effective social distancing in order for our community to stay healthy. If we do not see a change in the behavior over the next 24 hours, we will have no choice but to close the beaches. Please adhere to Governor Sisolak’s order to help stop the spread. It’s going to take all of us working together to battle COVID19! We can do this!
(Update March 21, 2020 - 10:01am)
IVGID updates regarding COVID-19
In an effort to inform the public on Incline Village General Improvement District’s (IVGID) preparation and response to the COVID-19 pandemic, the following information has been announced.
Public meetings rescheduled
IVGID is rescheduling its March 25 Board of Trustees and Audit Committee meetings to April 1. In addition, a public hearing regarding Ordinance 7 (establishing rates, rules and regulations for recreation passes and recreation punch cards) has been postponed to an undetermined future date.
IVGID’s future meetings, long-range calendar, and project-start dates may be adjusted as needed. For meeting times and locations, agendas, and online-streaming links, please visit IVGID's website at https://www.yourtahoeplace.com/ivgid/board-of-trustees/meetings-and-agendas.
Social distancing and public comment
IVGID will be implementing social distancing at its public meetings and following additional guidelines from the Centers for Disease Control and Prevention. IVGID is following protocols for public comment as defined by the Nevada Attorney General, which requires all public meetings to allow members of the public to be present at the meeting and personally make their comments.
District venue closures and staff compensation
IVGID Community Services facilities will remain temporarily closed in accordance with Nevada Governor Sisolak's orders and to support efforts to decrease the opportunity for disease transmission.
Diamond Peak Ski Resort has been closed for the remainder of the 2019-2020 ski season. Working with the Board of Trustees and the Legal Team, IVGID will continue to compensate seasonal and part-time hourly staff through March 27.
IVGID Public Works and Administrative offices remain available via telephone and email to those customers who require immediate assistance.
The following is a list of phone numbers for reference:
- The Administration office phone number is (775) 832-1100 or email: email@example.com
- The Chateau at Incline Village phone number is (775) 832-1240 or (775) 832-1295
- The Recreation Center phone number is (775) 832-1310 from 8:30am - 5pm - 7 days a week
- IVGID Public Works office phone number is (775) 832-1203 or (775) 359-1233 on weekends and evenings
IVGID will continue to share updates as the situation evolves. Residents are asked to pay attention to IVGID’s social media, emails, website, and other credible sources of news for the most recent updates and information.
(Updated March 18, 2020)
With Nevada Governor Steve Sisolak announcing the closure of non-essential businesses for no less than 30 days and recommendations from the Centers for Disease Control and Prevention (CDC), Incline Village General Improvement District (IVGID) has decided to close Diamond Peak Ski Resort for the remainder of the 2019-20 ski season.
“This decision was incredibly difficult to make,” said Diamond Peak General Manager Mike Bandelin. “All of us here at Diamond Peak are passionate skiers and riders, and we were hopeful that we could find a way to reopen later this spring. However, the health and safety of our customers, our community, and our employees have to come first, and given the recent recommendations from our local and national authorities to avoid all non-essential travel and gatherings, we could not justify reopening the resort this season.”
Diamond Peak Ski Resort staff will begin the process of refunding guests who had pre-purchased lift tickets, rentals, lessons or other products and services for this season. Refund requests can be emailed to firstname.lastname@example.org with your name, order confirmation and/or shopping cart number. Please try to be patient with the process as many Diamond Peak staff are now working remotely. Seasonal locker holders who wish to retrieve equipment from their lockers should call (775) 832-1177 to schedule a time to access their locker.
“We look forward to welcoming everyone back to Lake Tahoe’s hidden gem and only community-owned resort next season!” added Bandelin.
(Updated March 17, 2020)
Greetings from the Board of Trustees to our fellow residents of Incline Village and Crystal Bay.
First and foremost, the health and safety of our community is of paramount concern. As we have continued to monitor the spread of the COVID-19 virus, it has become quite evident that in order to protect the citizens of our district, proactive rather than reactive measures are necessary.
Working with Interim General Manager Indra Winquest, we have been and continue to be in constant communication with our state government, Washoe County health officials, regional partners, and community leaders to implement measures to prevent and protect our residents from COVID-19 transmission. The situation is constantly evolving, and we are focused on this 24/7.
We understand this is a very strenuous time for everyone. Many in our community have been tremendously impacted financially and logistically. We also understand that not having access to IVGID programs and facilities has created hardships and inconveniences in our daily routines. We are right there with you! Please realize that these are extraordinary circumstances, which remain fluid and ever changing. The safety and security of our residents along with our district staff is of top importance.
We hope everyone remains healthy and safe during this pandemic and we’re working to do everything we can to return things to normal as soon as possible. Let’s work together as best we can to help one another through this difficult time and realize that we are all in this together!
Thanks for your calm, patience and understanding.
Chairman of the Board of Trustees
Incline Village General Improvement District
(Updated March 17, 2020 @ 9am)
IVGID Admin, Public Works, Recreation Center, and Chateau temporarily closed, staff available by telephone.
In order to practice responsible social distancing during the COVID-19 pandemic, Incline Village General Improvement District (IVGID) has decided to close the Administration office, Public Works office, and The Chateau at Incline Village (including the Golf Shop) to the public. Staff will continue working during business hours and are available via telephone for questions and concerns from the public. IVGID hopes to reopen all facilities and programs to the public as soon as possible.
“This is part of the proactive steps we are taking to mitigate the impacts of COVID-19,” said Indra Winquest, Interim General Manager. “The staff shares everyone's sentiment in hoping things return to normal as soon as possible.”
The following is a list of phone numbers for reference:
- The Administration office (775) 832-1100 or email email@example.com
- The Incline Village Recreation Center (775) 832-1310 (answering phones 8:30am -5:00pm - 7 days a week)
- The Chateau at Incline Village (775) 832-1240 or (775) 832-1295
- IVGID Public Works office (775) 832-1203 or (775) 359-1233 on weekends and evenings
IVGID Public Works will continue to provide all water and sewer services. Emergency services by this department will also be provided as necessary.
Residents are asked to pay attention to IVGID’s social media, emails, website, and other credible sources of news for the most recent updates and information.
Press Release (pdf)
(Updated March 15, 2020)
As the COVID-19 situation continues to rapidly evolve, the Incline Village General Improvement District (IVGID) will temporarily close the Incline Village Recreation Center. Staff will continuously reevaluate the situation in the effort to reopen the facility as soon as possible. Updates will be posted to this page.
“We are truly sorry about having to close the rec center. Over the past few days we implemented an enhanced cleaning regiment throughout the facility, but ultimately it was decided that temporarily closing the center is the most effective way to ensure our members, visitors and employees remain safe,” said Indra Winquest, Interim General Manager. “We will reevaluate the situation daily and let the community know as soon as we can reopen.”
In addition, IVGID is evaluating potential impacts and temporary closures of additional services and facilities as the situation continues to change.
(Updated March 15, 2020)
Diamond Peak Ski Resort will suspend operations starting the morning of Monday, March 16 through Friday, March 20. All lift operations, food and beverage, and rental services will be closed during this time.
“This was a difficult decision, especially with a significant snowstorm falling on the sierra this week, but the health and safety of our residents, visitors, and employees is paramount,” said General Manager Mike Bandelin. “We will continue to track the COVID-19 situation and inform the community if things change.”
Diamond Peak Ski Resort joins several Tahoe resorts in suspending operations to support efforts to decrease the opportunity for COVID-19 transmission. Diamond Peak staff will re-evaluate the situation on Friday, March 20 and determine the next course of action.
(Updated March 14, 2020)
The Incline Village General Improvement District (IVGID) is aware of the World Health Organization's declaration of COVID-19 (novel coronavirus) as a pandemic. According to Washoe County Health District (WCHD), there is no direct impact of this declaration to the residents of Incline Village and Crystal Bay. While we monitor the situation closely and work with the WCHD and our Lake Tahoe regional partners, IVGID facilities will remain open and operational at this time. However, some community services programs will be cancelled to support efforts to decrease the opportunity for disease transmission. Those programs include:
- Group and aqua fitness classes are cancelled until further notice
- All youth sports programs are cancelled until further notice
- Adult Soccer, and Adult Volleyball are cancelled
- Incliners events are cancelled until further notice, including potluck/catered dinners on 1st and 3rd Tuesdays and Wednesday après ski lunches
- Diamond Peak events including live music, Dummy Downhill, Luggi Foeger Uphill/Downhill Festival, and the Diamond Cut Video Competition Awards Ceremony will be cancelled or held virtually
- The Diamond Peak Ski Education Foundation (DP Ski Team) events, Tahoe League Race Series, and other ski races have been cancelled
- Last Tracks events are cancelled and refunds will be processed in the coming weeks
- Tiny Timbers is cancelled for the reminder of the season
- Parks & Recreation Community Events including: Underwater Egg Hunt, Community Egg Hunt, and in-person camp registration
- Public Works, Blue Crew Leader Training on March 21 will be rescheduled to a later date
With the health and safety of our community as our highest priority, IVGID community services facilities are disinfected daily, with additional cleaning attention throughout the day as needed. We are implementing a number of actions above and beyond these standards to protect residents, including:
- Providing hand-washing/sanitizing stations at IVGID facilities
- Increasing the sanitation schedule at food and beverage locations
- Increasing frequency of sanitizing high-touch locations like door handles, elevator buttons, etc.
- Increasing bathroom and locker room cleanings
- Requiring sick employees to stay home
- Providing employees with accurate information about protective measures
In addition, we are urging the public to take extra precautions to reduce their risk of getting sick and preventing transmission of COVID-19, which are:
- Wash hands with soap and water for at least 20 seconds
- Cough or sneeze into your sleeve or tissue
- Avoid touching your face
- Stay home if you are sick
- Try alternatives to shaking hands, like an elbow bump
- There is no recommendation to wear masks at this time to prevent yourself from getting sick
- If possible, work from home
- For businesses, cleaning information can be found at www.washoecounty.us/health/programs-and-services/communicable-diseases-and-epidemiology/educational_materials/COVID-19-cleaning-info.php.
For more information on COVID-19, please visit www.washoecounty.us/covid19 or call Washoe 311 (Dial 3-1-1). Residents concerned they might have COVID-19 can either call their health care or telemedicine provider for guidance, or call the WCHD at (775) 328-2427 if they have fever, cough and trouble breathing, had close contact with a person who had COVID-19, and traveled to China, Iran, South Korea, Japan or Europe. More information on COVID-19 testing can be found at www.washoecounty.us/health/files/ephp/communicable-diseases/COVID19-SymptomsV2.pdf
- Additional COVID-19 resources and information can be found at:
- World Health Organization at www.who.int
- Centers for Disease Control and Prevention at www.cdc.gov
- Washoe County government at www.washoecounty.us/covid19
- University of Nevada at www.unr.edu/coronavirus
IVGID will update the community as the situation continues to develop. For more information about IVGID, please call (775) 832-1100 or visit www.ivgid.org