If you had a significant amount of water used at your property you may qualify for leak relief on your account.
Just complete and review the Appeal for Leak Relief form below in its entirety. We will review your account and determine if your leak qualifies for relief.
Appeal for Leak Relief Online Form
IMPORTANT! Before completing this application, please read the following: IVGID Ordinances authorize a partial relief from excessive water and/or sewer charges when an account holder’s appeal:
- Is received within 30 days of the billing date by mail, fax or IVGID Contact Us Form (choose "IVGID Public Works)
- Is submitted with copies of receipts for labor and materials (invoicing) detailing the permanent repairs which have been made.
- And the account must not have had an adjustment under this program in the last five years.
The Director of Public Works, or a designee, shall have the authority to make adjustments to extraordinary water charges due to circumstances that are demonstrated to be beyond the reasonable control of the account holder or the account holder’s agent. Such adjustments shall be made in accordance with the Ordinance 2 – Article 14 and Ordinance 4 – Article 9. Adjustments shall be allowed under these articles only once every five years per account. Read Ordinances on the Ordinances page.